Privacy Policy
Your privacy matters to us at AnchorShiftWander
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
AnchorShiftWander respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the safety of your personal data with utmost seriousness and implement suitable technical and organizational safeguards to shield it. This involves secure storage, encrypted transmissions, and restricted access to personal data inside our company.
Secure Storage
Your data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Encrypting sensitive data transfers to safeguard information as it moves between your device and our infrastructure.
Limited Access
Only personnel with a legitimate need and proper authorization can access customer information.
Although we deploy robust security measures, no online transmission method is entirely risk-free. We continuously improve our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on governing laws, you may access, update, remove, or limit how your information is used.
To exercise these rights, reach out using the contact details at the end of this policy. We will reply within a reasonable timeframe as mandated by law.
Data Retention
We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order records: approx three years after the final service contact
- Payment transaction logs: around seven years for tax and accounting needs
- Website analytics data: about two years and two months for service enhancement analysis
- Marketing preferences: until you opt out or about two years of inactivity
External Links
Our site might include connections to external websites or services. This privacy policy covers only AnchorShiftWander and our site. We are not accountable for the privacy practices of other sites.
We recommend checking the privacy notices of any third-party sites you access via the links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch with us.
Contact Us About Privacy
AnchorShiftWander Privacy Team
Covent Garden Floral Court, London
London, United Kingdom WC2H 9LA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within one week.